In our Frequently Asked Questions section you can find some information that will help you with your order.
Do you have a showroom?
No, we are an online furniture store and we sell direct from the manufacture to the end user. We have no high rent glitzy showroom, no large sales staff, and effective advertising - which means very little overhead. This lets us pass along to the customer a substantial savings.
Is there a local retail outlet or warehouse where I can see your furniture?
No there is not, that is the reason our prices are so affordable though. You might be able to view furniture we sell at your local retail furniture store (usually for much more money). We sell exclusively from our online website and our warehouse is for local customer pick-up & storage purposes only.
Where do you ship?
All Furniture USA ships everywhere within the 48 continental states of the United States. We ship outside of the United States only if you are a member of our Container Program. To become a member or get additional information regarding this program, please contact us at 1-877-336-1144.
How much do you charge to deliver?
Please log in to our website to check quote online. Create account and add the product(s) to the shopping cart. Shipping information is available on the step 1 of checkout process. Rates are different depending on total size/weight/distance of order and certain geographic locations.
Installation is available?
For an installation quote, please call 1-877-336-1144 . The installation quote will vary depending on what items you are interested in purchasing and must only be paid upon delivery. Please inspect all merchandise upon delivery before signing for it. We are not responsible for any damages made after it is signed for. Warranties, exchanges and returns do not include delivery.
Do you charge sales tax?
Sales tax applies only for the New York State residents.
How long does it take to get my furniture once I place an order?
Most of the furniture that we offer are stocked in our New York warehouse facility, and could be shipped out or picked up immediately. Some products are stocked in FL, IL, CA warehouses and will be shipped directly to the customer depending on your geographical location. For the Tri-State area (New York, New Jersey, Connecticut, Pennsylvania, Massachusetts) delivery can be as soon as next day to a maximum of one week.
For non-local customers, delivery is usually 7-14 days, unless you get notified otherwise.
How will I know when my furniture will be delivered?
Once we ship out your furniture, we will send you an e-mail with all the tracking details. You will be able to track your delivery online or contact the freight company over the phone. When the furniture arrives to the local terminal, you will be contacted for an appointment by shipping company ahead of time so that you can plan your schedule accordingly. They will call you a day prior the delivery to make an appointment. Please contact us if you for some reason have not receive shipping information.
What does delivery include?
For standard deliveries, our courteous drivers will deliver your furniture to the front door of your residence or garage. They do not take furniture up or down stairs inside the residence; they do not assemble furniture or take it out of it’s original factory packaging; we do not remove old furniture or move your existing furniture from one room to another.
Does your furniture require assembly?
Although many of our items are already assembled, some furniture may require assembly. Assembly is easy and any necessary tools and simple instructions are included. Items such as dressers, night stands, armories, sofas, loveseat, living room chairs, sectionals do come assembled. AllFurnitureUSA.com offers assembly service at extra cost, please contact us for quotes.
Do you provide inside placement? I would like my furniture delivered inside and installed.
For all our customers we offer delivery and assembly service, where drivers can bring the merchandise into your home and put it together at an extra charge. If you want to get white glove service, please leave a note during checkout process. We will contact you with the options on assembly for your order. Since we manually search for the best price, quotes for white glove service are not available online.
How good is furniture packed?
All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. All orders will be professionally packaged and if needed, crated to ensure they arrive in the pristine new condition you desire.
What if my furniture arrives damaged?
This is highly unlikely. We take a very good care of packing and less then 3% of shipments got any damages. But in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please note the damages on the delivery report. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either fix the damaged item at our expense, or send you a replacement part or the whole item. When the order leaves our warehouse, you will receive detailed instruction on how to accept delivery. Please make sure to provide correct e-mail address for your order.
What methods of payment do you accept?
We accept Cash, Checks, ATM/Debit Cards: Visa, Master Card, Discover, American Express; PayPal and Google Checkout
(Please note all checks will be subject to a clearance hold of 10 days before inventory is shipped).
Do you provide any type of financing options?
Yes, we do offer layaway plan. Please visit our Special Offers page to find detailed information on how layaway plan works.
Will All Furniture USA. match prices from other sellers?
Yes, find the products in our online catalog and click on "Report a price" button
Do I have to buy entire sets of furniture or can I purchase items individually?
Yes, you can buy items individually in almost all cases. Most sets are available as individual items, but if it is not listed, contact us and we will help you with your order!
Do bedroom sets include mattresses as shown in pictures?
The mattresses that are shown with the bedroom sets are for display purposes only and are not included unless otherwise stated. Mattresses are available for purchase. If product is sold as set or package deal, we always say what pieces included in the advertised price. Many of our products have additional options at the bottom of product description, where you can add matching furniture.
What is your return policy?
If any part of the order is found to be damaged or defective within 48 hours of delivery, we will gladly exchange the damaged part. Please visit Shipping & Terms page for more detailed information.
Why is your furniture so inexpensive?
We sell direct from the importer to the end user. We have no showroom, no large sales staff - which means very little overhead. This we pass along to the customer in substantial savings!
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