SHIPPING & RETURNS
Local Delivery (New York City)
Shipping is free within the 5 boroughs of New York City (Brooklyn, Queens, Manhattan, Bronx and Staten Island). All other areas can email us or log in to the website for a freight quote.
Free Shpping is a curbside local delivery to your building. You are responsible to bring the merchandise into your home, however we offer local delivery service, where drivers can bring the merchandise into your home and assemble it. To utilize this service simply write in the comments section of the order form that you want to utilize the delivery service and specify if you have an elevator building or how many flights of stairs you have. All delivery charges are paid directly to the driver at the completion of the delivery. We contact you with quotes before we schedule delivery day.
All merchandise is shipped out in a box with instructions on how to assemble the goods.
Non-Local Delivery (United States)
Other non-local deliveries scheduled for shipment by carrier by phone, so please leave your secondary number in case when we cannot reach you at primary number. You must provide a daytime phone number, the carrier will not schedule the final delivery until they speak with you by phone. All Furniture USA works hard to find the best price for shipping to your area by working with multiple carriers. Normal deliveries will arrive in two to four weeks.
To request delivery and assembly service in non-local area (within the Unites States) you can leave a comment while checking out. We will contact you prior to shipping.
All Furniture USA is not responsible for any possible changes in inventory at vendor warehouses. We can not guarantee that a given item is in stock. We will however work closely with our purchase department to make sure your order is shipped as soon as possible if you choose to keep your items on back-order.
All orders will be professionally packaged and if needed, crated to ensure they arrive in the pristine new condition you desire. In the rare event damage does occur in shipping it is the customers responsibility to open and inspect their order to ensure it is damage free upon arrival. All damage must be noted on the freight bill in order for you to receive prompt replacement. Please also call us or e-mail to notify us of said damage so we can begin the replacement process as quickly as possible at no charge to you. Please take the arrival of your shipment seriously as we want you to love the experience of shopping with All Furniture USA as much as you are going love your new furniture. Packing materials and other packing expenses are already factored into the shipping price. We take great pride in our packing and shipping precautions. Your larger furniture pieces will arrive on a pallet to prevent "manhandling" which is the most common cause of damage to furniture.
Shipping - Truck Freight
These products are too heavy/large to ship via the small package delivery services (e.g. DHL, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard DHL, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Credit Card Orders
Please be advised we DO verify all information with your bank. If you give us billing information that does not match the banks records, we will call you and ask for the correct info. If you are shipping to somewhere other than your billing address, we will call the bank and see if you have that address listed with them as an alternate shipping address. If you do not, we will not ship. ALL INFORMATION PROVIDED BY YOU MUST MATCH THE BANKS RECORDS. Sometimes, your bank will not verify this information or they will be closed. When this happens, there WILL be a delay until everything matches in the system. This is for our safety as well as yours.
If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc we cannot be responsible for damage to the furniture, floors, or walls. We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.
All products have 30 days warranty only when the item is delivered and installed by our drivers
It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service. For a quote, please call 1-877-336-1144
Order Cancellation
Most of our products are in stock at vendor warehouses for fast shipment. You may cancel your order and receive no penalties before your order ships to our warehouse or within 24 hours after order is placed.
If your order has already arrived at All Furniture USA Shipping Warehouse and ready to be shipped, a 20% restocking fee will apply to your order if you wish to cancel.
If your order has already shipped from All Furniture USA, any cancellations or shipment refusals will be considered "Returns". As with a return, the customer will be responsible for actual freight BOTH ways in addition to the 20% restocking fee. Bear in mind, actual freight returned may be higher than freight we originally charged based on additional fuel surcharges and labor, residential pick-up circumstances, etc.
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 7 days of receipt of your purchase. Items must be returned in new, unused condition, and in its original packaging. This product is subject to a restocking fee if returned for reasons other than damage. A credit will be issued upon proof of return shipping and inspection of the item less a 20% restock fee and any return shipping costs. The restock fee may be waived if exchanging for another item of same or greater value.
Returns
We base our customer purchases on the policy that "ALL SALES ARE FINAL" unless of course the rare case occurs in which your furniture is either damaged or defective, where we exchange damaged pieces.
If you wish to return or refuse your order, you are welcome to do so. However, you will be responsible for actual freight BOTH ways in addition to the 20% restocking fee. You can return the item using the shipping carrier of your choice. Once we receive the return, we will refund your account the product price minus the 20% restocking fee. Original freight will not be refunded. Here at All Furniture USA, we pride ourselves on our customer satisfaction and it is an extremely rare occurrence that our customers wish to return furniture simply for the sake that it is not what they wanted. We encourage our customers to be informed of furniture specifications and common material (types of woods, fabrics, etc.) used, but the quality of the furniture you purchase from All Furniture USA for the price you pay is second to none. All Furniture USA guarantee high quality furniture it shows in online catalog and offers modern models to the public.
Customized orders can not be returned due to their uniqueness.
Please do not discard furniture packaging until you are certain there is no damage to the furniture. No furniture can be exchanged or refunded without its original factory packaging.
Refunds
Any refund issued will be in the same manner as they were received. Payments by cash or check will be issued as a refund check from AllFurnitureUSA.com within 5-10 business days of your cancellation.
All of the above policies have been established to ensure that All Furniture USA can continue to provide our valued customers with the best possible services at the lowest possible prices.
By ordering over the phone, or online, you agree to all of our policies stated. |
