Shipping

Return/Exchange Policy

Merchandise purchased at Allfurniture.ecrater.com may be returned within 7 days of delivery. A 25% restock fee will apply and you are responsible for shipping charges incurred for shipping the merchandise back. All merchandise must be in its original carton. As soon as we receive the goods back we will check to see that no parts are missing and then we will issue credit to your account. You must get a return authorization prior to shipping the goods back.

It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you, If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service. Mattresses are not returnable once removed from plastic bag, . Mattresses that have never been removed from original bag can be returned up to 7 days after date of delivery. There is a 20% restocking fee that will apply for any new returned mattress.

If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc…we cannot be responsible for damage to the furniture, floors, or walls. We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.

It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service. For a quote, please call 1-877-254-5692 OR 718-389-2035

All Storage beds, Captains beds, Chest of Drawers , Wardrobes, Closets and other special orders are not returnable because these items are custom made and warraties are not given on any special orders.

By ordering over the phone, or online, you agree to all of our policies stated.